Terms & Conditions

Last updated: 7 January 2026

These Terms & Conditions (“Terms”) govern your use of the By Poesy website and any services provided by By Poesy (“we”, “us”, or “our”).

By accessing bypoesy.com, bypoesy.com.au, or engaging our services, you agree to be bound by these Terms.

1. About By Poesy

By Poesy is a brand and website design studio based in Queensland, Australia, providing creative services to businesses in Australia and internationally.

Contact email: melanie@bypoesy.com

2. Services

We provide creative services including:

Brand design
Squarespace website design

Specific deliverables, timelines, and fees will be outlined in individual proposals, quotes, or agreements. These Terms apply in addition to any project-specific agreement.

3. Website Use

You may access and use this website for lawful purposes only.
You must not:

Copy, reproduce, or redistribute website content without permission
Use the website in a way that disrupts or damages functionality
Attempt unauthorised access to systems or data

All content on this website is owned by or licensed to By Poesy unless otherwise stated.

4. Payments, Deposits & Fees

A deposit is required to secure bookings and commence work.
Deposits and payments are non-refundable once work has commenced, except where required by law.
Payment plans may be offered at our discretion.
Late payments may result in paused work or delayed delivery.
Payments are processed via PayPal or Squarespace Payments. We do not store payment details.

5. Cancellations & Rescheduling

Project Cancellations

If a client cancels a project:

Any completed work up to the cancellation date remains payable
Deposits are non-refundable
No rights to unfinished work are granted

This reflects standard industry practice for creative services where time and resources are committed upfront.

Rescheduling

We allow reasonable rescheduling of bookings with notice. Repeated rescheduling may incur additional fees.

6. Intellectual Property

Ownership

Full ownership of final, approved deliverables transfers to the client only once full payment has been received.
Until payment is complete, all work remains the property of By Poesy.

Portfolio Use

By Poesy retains the right to:

Display completed work in portfolios, on our website, and on social media
Reference the project for promotional or professional purposes

Restrictions on Reuse or Resale

Clients may not:

Resell, sublicense, or distribute designs as standalone products
Claim authorship of the work
Use the work in unlawful or misleading ways

(This protects both parties and reflects standard creative industry terms.)

7. No Guarantee of Results

While we apply professional skill and care, we do not guarantee specific outcomes, including (but not limited to):

Increased sales or conversions
Website traffic
Business growth or revenue

Design outcomes depend on many factors beyond our control.

8. Third-Party Tools & Platforms

We may use third-party tools and platforms (including Squarespace, PayPal, and analytics services). We are not responsible for outages, errors, or issues caused by third-party providers.

9. Limitation of Liability

To the maximum extent permitted by law:

By Poesy is not liable for indirect, incidental, or consequential loss
Our liability is limited to the fees paid for the relevant services
Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law

10. International Clients

If you access our website or services from outside Australia, you do so at your own risk and are responsible for compliance with local laws. These Terms are governed by Australian law.

11. Changes to These Terms

We may update these Terms from time to time. Updated versions will be published on this website and apply from the date of publication.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be subject to the exclusive jurisdiction of Queensland courts.