Privacy Policy

Last updated: 7 January 2026

By Poesy (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or interact with bypoesy.com, bypoesy.com.au, or any related subdomains (together, the “Website”).

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also take reasonable steps to align with the EU General Data Protection Regulation (GDPR) for visitors and clients located in the European Union or United Kingdom.

1. Personal Information We Collect

We may collect personal information including:

Name
Email address
Business name
Information you submit via contact or enquiry forms
Information provided when booking or purchasing services
Payment information (processed securely by third-party providers)
Website usage data (including IP address, browser type, device data, pages visited)
Marketing preferences

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We collect personal information when you:

Submit a form on our Website
Contact us via email
Subscribe to our mailing list
Book or enquire about our services
Interact with our Website through cookies and analytics tools

3. How We Use Your Personal Information

We use your personal information to:

Respond to enquiries and provide our services
Communicate with you about projects, bookings, or updates
Manage payments and bookings
Improve our Website, services, and user experience
Send marketing communications where you have opted in
Meet legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

For individuals located in the European Union or United Kingdom, we process personal data on the following legal bases:

Consent (for example, when you subscribe to our mailing list)
Performance of a contract (where processing is necessary to provide services)
Legitimate interests (such as operating and improving our Website)
Legal obligation (where required by law)

5. Email Marketing & Communications

If you subscribe to our mailing list or otherwise opt in to receive marketing communications, we may send you emails about:

Our services
Updates or insights
Offers or availability

You can unsubscribe at any time using the link included in our emails or by contacting us directly.

We do not add you to marketing lists without your consent.

6. Disclosure of Personal Information

We may disclose personal information to trusted third parties who assist us in operating our business, including:

Website hosting providers (such as Squarespace)
Email marketing platforms
Payment processors
Analytics providers
Professional advisers (e.g. accountants or legal advisers)
Regulatory authorities where required by law

We do not sell, rent, or trade your personal information.

7. Overseas Disclosure of Personal Information

Some third-party service providers we use may store or process personal information outside Australia, including in the United States, the European Union, or other jurisdictions.

By using our Website or providing your personal information, you consent to the overseas transfer of your information. We take reasonable steps to ensure these providers handle personal information in accordance with applicable privacy laws.

8. Cookies & Analytics

We use cookies and similar technologies to:

Analyse Website traffic
Improve functionality and performance
Understand how visitors interact with our Website

You can manage or disable cookies through your browser settings. Disabling cookies may affect Website functionality.

9. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of electronic transmission or storage is completely secure.

10. Your Rights (GDPR)

If you are located in the European Union or United Kingdom, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request erasure of your personal data (“right to be forgotten”)
Request restriction of processing
Object to processing of your personal data
Request data portability
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

You also have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.

11. Access, Correction & Deletion (Australia)

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe and in accordance with applicable Australian privacy laws.